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Legal Terms That Work for You

bajiking operates under a clear policy framework so you know exactly where you stand — from how your account is handled to what governs each transaction through bKash, Nagad, or Rocket.

Account PolicyPayment TermsData HandlingAccess ConditionsYour Rights
bajiking Legal Terms That Work for You
REACH OUR TEAM

How to Contact Us About a Legal Query

Legal questions about your account — terms clarification, data requests, or a dispute over a transaction — go to our support team directly. We handle policy-related queries through the channels below, and our team can escalate to the appropriate department if your question needs a formal response. Availability windows are shown inside your account dashboard after login.

Live Chat Open the chat widget from your account dashboard for real-time assistance on terms or account policy questions. Fastest path for transaction disputes.
Email Support Send policy-related queries, data access requests, or formal complaints to our support email address listed in your account settings under Help.
Help Centre Our help centre covers account conditions, withdrawal policy steps, and payment verification procedures. Search by topic before raising a ticket to save time.
HOW WE PROTECT YOU

Data Handling and Account Security at bajiking

Your account data is stored on secured servers with encryption in transit and at rest. We do not share personal data with third parties for marketing purposes. What we do share, only when required, is the minimum necessary for payment processing through bKash, Nagad, and Rocket — and that data sharing is governed by the terms you agreed to with those wallet providers. Our data retention policy keeps your account information for as long as your account is active or as required by applicable law; once an account is closed, personal data is scheduled for deletion in line with our retention schedule.

Encrypted Data Storage

All account data, including transaction records linked to your bKash, Nagad, or Rocket wallet, is encrypted at rest. Access controls limit who within our team can view your records.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve platform navigation. No third-party advertising cookies are placed without your consent.

Data Requests

You can request a full export of your account data or ask us to correct a record. Submit via support email; we respond within the window stated in your account's help section.

Account Security Steps

Two-factor authentication is available on your account. We recommend linking it to the same mobile number registered with your bKash or Nagad wallet for consistent verification.

Common Questions About Our Legal Terms

These are the questions our account holders ask most often about policy, rights, and how our terms apply to real account situations in Bangladesh.

Eligibility depends entirely on your local law and eligible region. We do not make that determination for you. Check the rules that apply in your area before opening an account.

We hold your registration details, transaction history, and session logs. You can request a full data export by contacting our support team via the email address in your account settings.

Submit a deletion request through the support email listed in your account's Help section. We process it within our stated window unless a legal retention obligation requires us to keep certain records.

No. We record the transaction reference and your registered wallet number for payment matching, but we never store your bKash PIN, Nagad PIN, or Rocket PIN. Those stay in your wallet app only.

Closed account data is scheduled for deletion per our retention policy. Some records may be kept longer if required by applicable law. You will be notified of the retention period when you close.

Raise it with our support team via live chat or the support email in your account settings. Policy disputes that need formal handling are escalated to our compliance team for review.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.